Refund
Refund & Cancellation Policy
The refund, cancellation, and rescheduling terms for planning engagements booked with Sonic Gateway Business Finance.
Scope
This policy applies to paid planning engagements booked with Sonic Gateway Business Finance Co., Ltd. (주식회사), Business Registration No. 110-86-73823, 241-6, Cheongnyangni-dong, Dongdaemun-gu, Seoul, South Korea. Mail-Order Report No.: 제2026-서울동대문-0142호. It is framed under the Act on the Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률).
Eligibility
A paid engagement is eligible for a refund where no work has yet started. Work is considered started once we have read the ledgers you provided or held the intake call as part of the paid engagement. The no-fee intake call itself does not start paid work.
Timeframes
- Before work starts: a full refund is available on request within 7 calendar days of booking, or before we begin the ledger review, whichever is later.
- After work starts: the portion of the engagement not yet performed is refundable on a pro-rata basis. Work already performed and delivered is not refundable.
- Cooling-off: under Korean e-commerce rules, you may withdraw a distance contract within 7 calendar days of receiving the service description, except where provision has begun with your consent.
Non-refundable items
- Work already performed and delivered to you (for example, a draft plan or planning memo already handed over).
- The intake call, which is free and therefore has no fee to refund.
Cancellation
You may cancel an engagement at any point, by email or by phone (see the Contact section). Cancellation stops further work and further billing. Fees for work already performed and delivered remain due.
Rescheduling
A booked review session may be rescheduled once at no charge with at least 24 hours’ notice. A second reschedule, or a reschedule with less than 24 hours’ notice, is treated as a cancellation of that session and may be re-booked as a new session.
Deposits
Where a deposit is taken to hold a slot, the deposit is refundable in full before work starts and is applied to the fee once work starts. We do not take non-refundable deposits.
No-shows
If you do not attend a booked review session and have not given 24 hours’ notice, the session is treated as performed and is not refundable. A no-show on the free intake call simply closes the inquiry; no fee is due.
Work already started
Because planning work is performed and delivered in stages, a draft plan or memo already delivered to you is work performed. Refunds after delivery cover only the stages not yet performed.
Refund method and processing time
Approved refunds are returned to the original payment method within 7 business days of approval. Where the original method cannot accept a refund, we will arrange a bank transfer to an account in your name.
How to request a refund
Send the request by email to info@sonic-gateway.digital or call +82-2-965-3148. Include the business name used on the inquiry and the engagement you booked. We will confirm receipt within 2 business days and confirm the refund decision within 7 business days.
Exceptions
Where you supplied incorrect or incomplete ledger information that materially changed the engagement, and work was performed on that basis, the performed work is not refundable; we will re-perform affected stages on corrected information at our discretion.
Proposed terms
The specific timeframes above (7 calendar days, 7 business days, 24 hours’ notice) are market-consistent defaults and are proposed pending business confirmation. They are recorded as proposed in the build record.